Medical Insurance

I'm on the telephone with a customer service rep at Premera Blue Cross. Two of my EOB forms (Explanation of Benefits) seem to have been calculated by a monkey banging on a graphing calculator. Steven is researching. The usual double talk. Bottom line is I'm confused...as usual. I wonder how many hours a day are lost in the American economy with people trying to straighten out these matters? Yesterday is not too soon for national health insurance. It was Harry Truman's idea in 1948.